1. How do I place an order?

• Step 1: Browse our collections and select your desired items.
• Step 2: Choose your size and click “Add to Cart”.
• Step 3: Proceed to checkout and follow the prompts to complete your purchase.

2. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options such as Apple Pay and Google Pay.

3. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Use this number on the carrier’s website to monitor your shipment.

4. What is your return policy?

We offer a 14-day return policy for unused and unworn items with original tags. Please refer to our Returns & Refunds Policy for detailed information.

5. Do you ship internationally?

No, we ship to selected countries. Please see our Shipping & Delivery Policy for more information on international shipping.

6. How do I know what size to order?

Please consult our Size Guide available on each product page for measurements and fit recommendations.

7. Can I change or cancel my order?

If you need to modify or cancel your order, please contact us at support@novaibe.com within 12 hours of placing your order.

8. How do I contact customer service?

You can reach us via:

• Email: support@novaibe.com

9. Are your products sustainable?

Yes, sustainability is a core value at Novaibe. Learn more on our Sustainability page.

10. Do you offer gift cards?

No, We we can’t provide digital gift cards.